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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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SEARCHMENUSEARCHIn this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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NCM Associates launched its new public website featuring improved content and features, a user friendly interface and video client testimonials. Users may access articles on retail automotive and Buy Here Pay Here dealership best practices at no charge and learn about the many services NCM offers to automobile retailers, as well as to business owners in over 20 other industries.
Read More →Bill Leslie - That was an odd comment, so I asked him what he meant. "They don't like their customers, and they don't like their own business. They are rude, and expensive, and when you are done working with them, you'll feel pretty bad about having given them your money."
Read More →Greg Goebel - I have talked with probably more than 10,000 dealers about special finance over the past two decades. The range of their commitment to special finance has been from “off the charts” to a “you couldn’t get me to touch it with a 10-foot pole.”
Read More →Auto Dealer Monthly magazine released the findings of the 2010 Dealers’ Choice Awards (DCAs) in the April 2010 issue. This year’s awards mark the sixth year Auto Dealer Monthly has recognized the most highly regarded vendors, suppliers and finance companies in the retail automotive industry, as voted on by dealers and dealership personnel.
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The interesting thing about dealers’ relationships with their data management systems is that while dealers will express extreme dissatisfaction when a DMS does not function as they feel it should, there are no bonus points awarded by dealers when a DMS functions well; it’s simply what dealers expect, which could explain why the group average in this category tends to stay on the low side nearly every year.
Read More →This category earned one of the higher group averages in this year’s awards, reflecting a great amount of satisfaction among dealers. These inventory management providers are wildly popular with dealers because they allow dealers to plan their inventory based on market conditions and speed up inventory turn...
Read More →While the group average in this category was virtually unchanged from last year, there were a couple of dramatic shifts in position. After a two-year absence in this category of the Dealers’ Choice Awards, ADESA triumphantly roared back to claim the Diamond Award for the first time ever and seems to have significantly improved its relationship with dealers.
Read More →Despite the increasing popularity of online auctions, dealers still find a lot of value in attending brick-and-mortar auctions. Used car buyers can’t exactly kick the tires and listen to the engines of potential inventory with a mouse or keyboard. However, after spiking last year at 113.9, the group average took a significant dip of about 15 points this year to 98.7.
Read More →While the average score in the Subprime Credit Finance category was down slightly, two award-winners from last year’s awards returned with improved scores. The Diamond Award winner, Regional Acceptance, scored a 125.7, which is notable for two reasons...
Read More →As great dealers know, financing is all about relationships. With the changes in the market over the past year, it seems that many dealers are turning more to sources a little closer to home like local banks and credit unions. The exception to that trend is reflected in BB&T’s receipt of the Diamond Award for the second consecutive year.
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