May 2016

Cover Story

The Ratings Giant

Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.

Article

The Why of F&I

In the finance office, products that fit the needs of the customer, their vehicle and your...

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

Article

Your Culture Is Causing Stomachaches

Your Culture Is Causing Stomachaches

Just when you think you have your dealership culture figured out, something causes that familiar pain in your gut to return. Operations expert shares advice for avoiding upset stomachs in the workplace.

Article

How PPM Drives Retention

Properly designed and presented maintenance programs help auto dealers engage customers...

With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.

Article

Fair Play

Fair Play

Scott Kemp has been one of Crippen Auto Mall’s top two salespeople every month for more than 15 years, and the secret to his success is simpler than you might think.