June 2016

Cover Story

Feed the Need

The time to reexamine your fair credit compliance policies and programs has come. Expert identifies five crucial areas of exposure.

Article

3 Pitfalls of Analysis

3 Pitfalls of Analysis

Properly analyzing the connection between a positive online and in-person experience requires dealers to reconsider the way you analyze metrics and respond to bad reviews.

Article

Look Within

Look Within

If you’re wondering where all those pesky rules and regulations come from, look no further than the dealer down the street.

Article

Language Skills

Photo by Lenny Ramos

David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

Article

Road Weary

The publisher returns from a long road trip with regulatory compliance on his mind.