Class-action Lawsuit Trial Against Mercedes-Benz Begins
The trial centers on a lawsuit that alleges the German carmaker knowingly manipulated diesel-emissions tests by installing defeat devices

The trial for a class-action lawsuit against Mercedes-Benz began Tuesday over a lawsuit that alleges the German carmaker knowingly manipulated diesel-emissions tests by installing defeat devices.
VZBZ, Germany's largest consumer protection group, has accused the carmaker of installing devices in its GLK and GLC SUV models that made it appear the vehicles produced lower pollutant levels in tests than they actually did.
The Stuttgart court must decide whether Mercedes-Benz knowingly deceived customers by controlling the purification of exhaust gas, thus meriting claims for damages. The lawsuit seeks to set a precedent that would enable owners of Mercedes GLC and GLK cars to gain compensation for the software allegedly used to pass emissions tests.
The lawsuit covers nearly 50,000 GLC and GLK models. The challenge became possible after Germany passed a law in 2018 that allowed consumer protection organizations to litigate on behalf of the consumers they represent.
Mercedes-Benz says the claims leveled by diesel customers as well as the lawsuit are unfounded. Over 25,000 such claims have been brought before courts, 95% of which have failed, the automaker said.
The allegations are part of a larger “Dieselgate” emissions scandal that has cost Volkswagen billions of euros in vehicle refits, fines and legal costs.
More Dealer Ops

Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
Read More →
How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
Read More →
Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
Read More →
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
Read More →
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
