FordDirect Partners with CarNow
CarNow’s digital retailing and messaging tools are now available to all US Ford dealers and Lincoln retailers.

CarNow technology helps dealerships deliver enhanced customer journeys and drive business growth.
IMAGE: CarNow
CarNow, a dealer retailing system in the automotive industry, has been selected as a FordDirect program partner, empowering Ford dealers and Lincoln retailers to leverage its digital retailing and messaging solutions for more personalized and connected end-to-end customer experiences.
“We are honored to have been chosen by FordDirect,” said CarNow OEM Director Roxanne Dersa. “Our team is committed to supporting Ford dealers and Lincoln retailers across the country in establishing seamless connections with their customers. Through our solutions, dealerships can engage with customers at their convenience using any channel or device. This partnership is a strong step toward delivering seamless customer experiences throughout the automotive retail journey.”
CarNow’s technology offers access to its comprehensive Real-Time Retail platform and Real-Time Messaging solutions, which allow dealerships to deliver enhanced customer journeys and drive business growth.
“We are excited for CarNow to be named as a new partner within the FordDirect program,” said Eric Dunlap, Internet Director at Five Star Ford. “Their comprehensive offerings are a valuable resource for our dealership, and we look forward to leveraging the full power of their platform from within the FordDirect program. This will help us establish stronger connections with car shoppers and better meet their evolving needs.”
CarNow’s full Real-Time Retail platform, including all Real-Time Messaging solutions, are now available in-program to all U.S. Ford dealers and Lincoln retailers. To learn more about CarNow’s technology, visit www.CarNow.com.
More Dealer Ops

Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
Read More →
How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
Read More →
Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
Read More →
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
Read More →
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
