Larry H. Miller Dealerships Introduces Online Buying Experience
The dealer group will now allow customers to select and reserve vehicles online, accelerating the car-buying experience. The new service is initially launching in select stores, but will be available at every location by late summer.
SALT LAKE CITY — Larry H. Miller Dealerships has announced the launch of LHM Fast Pass, an integrated online to in-store solution to purchasing or leasing a new or used vehicle. LHM Fast Pass allows customers the opportunity to nearly complete the car buying process online.
“LHM Fast Pass provides a seamless experience for customers to search, select and reserve a vehicle online; it allows customers the ability to manage their own deal from the start,” said Dean Fitzpatrick, president, Larry H. Miller Dealerships. “As more consumers conduct their research online prior to entering the store, we feel it is the next evolution in the car buying experience. Customers value their time and are looking for efficiency, and LHM Fast Pass empowers the customer to structure a deal to meet their needs.”
Customers visiting a Larry H. Miller dealership website begin by viewing the store’s inventory, selecting a new or used vehicle they’re interested in and then clicking on the “LHM Fast Pass” icon. Customers then enter their information, apply for approval, and make a deposit via PayPal in order to reserve the vehicle for 24 hours. They may also get an online valuation for their trade. During that time, a salesperson from the store will contact the customer to schedule an appointment to complete final paperwork. Once the customer arrives at the store, their vehicle will be washed and detailed and waiting in the delivery bay.
“We are continually looking for ways to improve the quality of life for our customers,” said LHM Dealerships Senior Vice President of Marketing Paul Nygaard. “LHM Fast Pass will allow our customers to spend more time with their family and friends and less time shopping for a car.”
If the customer is making a trade, a trade appraisal specialist will be available to ensure the customer gets the maximum value. Customers will also have the option of signing up for a price alert on a used car, where they’ll receive a notification every time the price of the vehicle drops as long as the car remains on the lot.
LHM Fast Pass is initially launching in select stores in Salt Lake City, Utah; Colorado Springs, Colo.; Albuquerque, N.M. and Spokane, Wash. The program will launch in all 54 dealerships throughout the western region by late summer 2015.
Originally posted on F&I and Showroom
More Dealer Ops

Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
Read More →
How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
Read More →
Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
Read More →
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
Read More →
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
