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Digitalby StaffJune 16, 2016

Independent Dealers Bearish on Market, Customer Traffic, Survey Shows

According to the latest NIADA Business Confidence survey, dealer outlook for Q3 retail sales growth was less optimistic than growth expectations for the second quarter, although there was an uptick in the number of respondents who thought sales would remain the same.

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Trainingby StaffJune 15, 2016

BMW Financial Opens Off-Lease Inventory to All Dealers

In preparation of the influx of off-lease vehicles returning to the market, BMW Financial Services has made its BMWGroupDirect.com service accessible to independent and non-BMW franchise dealers, according to the company.

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Dealer Opsby StaffJune 15, 2016

General Motors Names New Vice President of Global Quality

General Motors Co. has named Tony Francavilla as vice president of global quality, according to a company announcement. In this role, he will be responsible or leading the company’s global quality efforts, aimed at providing customers with the highest quality vehicles.

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Digitalby StaffJune 15, 2016

Toyota Earns Top Spot in Customer Experience Study

After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.

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Digitalby StaffJune 15, 2016

DealerRater Customers 3.5 Times More Likely to Buy a Car, Study Finds

A study conducted by Oracle Data Cloud has found that DealerRater is often the last website a consumer visits before securing a vehicle. Of the visitors who make a purchase, more than half complete the deal within four weeks of visiting the website, according to DealerRater.

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Digitalby StaffJune 15, 2016

Financial Technology Company Aims at Simplifying Financing Process

AutoGravity, a new financial technology company, has emerged, aiming to simplify the financing process by allowing customers to apply for financing straight from their phone.

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Dealer Opsby StaffJune 15, 2016

CreditConvert Update Adds Pre-Screen Capability

The newest update to AutoAlert’s CreditConvert 2.0 program has brought with it the ability to request pre-screens on any customer at any point of the sales process, according to a company press release.

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Dealer Opsby StaffJune 9, 2016

Top Closers Avoid Industry Jargon, CDK Global Finds

CDK Global has found that the words dealers use in their email interactions with customers can have a strong effect on whether a lead will turn into a sale. Industry jargon, it found, is not high on the list of words used by top performers.

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Complianceby StaffJune 9, 2016

S.C. Legislature Approves Changes to State's Closing Fee Laws

On June 2, House Bill 4548 was ratified and with it came amendments to South Carolina’s closing fee laws. In accordance with the new law, the Department of Consumer Affairs will be able to determine whether the amount a dealer charges in closing fees is reasonable or unreasonable.

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Dealer Opsby StaffJune 9, 2016

TransUnion, FICO Team Up on New Credit Scoring System

Based on TransUnion’s CreditVision trended data, FICO Auto Score 9 XT is specifically designed for the auto finance marketplace. The scoring system ignores paid off collection agency accounts, separates unpaid nonmedical accounts that have gone into collection from unpaid medical accounts in collections, and provides a deeper dive into consumer behaviors.

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