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Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
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A Cox Automotive report finds high demand for automation and AI technology among dealers and their customers. But dealers cited cost and their staffs’ inability or unwillingness to adopt new tools and update processes as major obstacles.
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PAR North America announced an expansion of its partnership with masterQueue, adding the latter’s skip tracing technology in an effort to increase recovery rates.
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Nearly 80% of C-suite finance executives expressed a growing need for artificial intelligence-driven auto loan processing procedures in a survey conducted by Inovatec.
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A new addition to Outsell’s AI-driven dealer marketing platform was designed to more accurately predict where a given customer stands in their ownership lifecycle.
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