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Eighty-nine percent of dealers surveyed agreed that having a comprehensive process for handling inbound calls was important; however, only 40% were confident they were managing incoming calls effectively, according to a survey conducted by CallSource
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Berkshire Hathaway acquired 78 dealerships when it purchased the former Van Tuyl group this year, but it was only one of many recent mergers and acquisitions in the dealer space.
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Successful Internet dealerships are built on an interdependent strategy that puts showroom sales pros and BDC agents on the same page.
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Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.
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New Country Motor Car Group recently promoted Timothy Parker to vice president, overseeing the group’s three Harford, Conn., dealerships and five franchises.
Read More →Manheim's Mobile Auctions service is expanding into Canada. They feature remote participation through satellite feed and localized marketing for participating dealerships.
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Expert offers three keys for coaching staff to follow a new process after the trainer leaves.
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Google has definitely become a key sales tool for the people manning the front end, but it hasn’t been too kind to the F&I office.
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