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ArticlesFebruary 23, 2015

Everything in Its Place

Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.

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NewsJanuary 21, 2015

Dealer-FX Integrates Services with MyDealerLot

Dealer-FX is partnering with MyDealerLot to integrate its Advisor Dashboard solution with the MyDealerLot’s Service Drive Concierge.

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NewsJanuary 14, 2015

Haystak Digital Marketing Wins Google Customer Satisfaction Award

For the third consecutive year, Haystack Digital Marketing has been named by Google as the winner of a North America Premier SMB Partner Award in the Highest Customer Satisfaction category.

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ArticlesSeptember 1, 2014

5 Ways to Redefine the Customer Experience

Facilities expert shares five design trends that are driving sales and service at dealerships nationwide.

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NewsApril 9, 2014

Aging Buyers Want Quality, Convenience, Study Shows

New auto purchasers are aging and that will have implications on many related areas, including service, according to Foresight Research.

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ArticlesOctober 9, 2013

Sales Professional of the Month October 2013

Dan Machu knows all too well the power of a referral. In fact, it’s how he got his start in the car business back in 2001.

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ArticlesAugust 22, 2013

Marketing Maintenance

The magazine’s marketing guru lays out a plan for improving your service department’s six customer touchpoints. If followed, the strategy can turn the department into a marketing machine.

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Articlesby Greg WellsAugust 1, 2013

5 Ways To Maximize BDC Leads

Is your website designed with BDC leads in mind? Expert lists the five features that produce the most appointments.

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ArticlesJuly 1, 2013

Sales Professional of the Month: Michael Nekava

Michael Nekava is known on the show floor of the Bayside, N.Y.- based operation as “Mikey Mercedes".

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ArticlesJuly 1, 2013

3 Sales-Killing Words

F&I expert identifies three words producers need to avoid at all costs when working with customers. Find out what they are and what words you should use instead.

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