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ArticlesDecember 19, 2016

6 Ways to Get Used

Your pre-owned inventory could be your most undervalued tool. GSM offers six keys to maximizing the market value of every used unit.

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Articlesby Tariq KamalDecember 2, 2016

Straight Shooter

Amy Bannor’s no-nonsense approach to sales has paid dividends for Fargo, N.D.’s Corwin Chrysler Dodge Jeep Ram.

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ArticlesNovember 8, 2016

How to Build a Loyalty Program

Expert offers a five-step plan to build your service business, encourage existing customers to visit more often, and boost sales of service contracts and accessories.

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Articlesby Tariq KamalOctober 10, 2016

The Adventures of Super Sue

The father-and-daughter team of Mike and Sue Finneron built Canada’s No. 1 Hyundai dealership on the site of their disenfranchised Pontiac store.

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Articlesby Stephanie ForsheeAugust 11, 2016

The Doctor Is In

Howard ‘Doc’ Schwartz has technically been in the car business for 50 years, but he treats every day like it’s his first.

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Articlesby Stephanie ForsheeJuly 21, 2016

Starting in Gear

Harry Klekos puts his all into his first meeting with each customer, and he expects them to be just as upfront as he is.

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ArticlesJuly 13, 2016

World War Gen Z

Members of Generation Z are the anti-Millennials, and they’re coming to a dealership near you.

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Articlesby Stephanie ForsheeJune 17, 2016

Language Skills

David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

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NewsJune 9, 2016

Top Closers Avoid Industry Jargon, CDK Global Finds

CDK Global has found that the words dealers use in their email interactions with customers can have a strong effect on whether a lead will turn into a sale. Industry jargon, it found, is not high on the list of words used by top performers.

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Videosby StaffMay 23, 2016

Are You an Inventory Master?

Summer has come early and your inventory needs to stand tall. Jim Ziegler explains how to get help from your sales team, how often to re-display, and why all the photos of snowdrifts and gray skies on your website have got to go — today!

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