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Innovative Lending Technologies

Artificial intelligence can be leveraged for faster approvals, easier underwriting, and speedier lender payments to dealers.

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InteractiveTel Changes Name to TotalCX

Company rebrands to emphasize focus on improving customer experience in automotive industry.

Mercedes-Benz and Microsoft Enter Partnership

The partnership will allow Mercedes-Benz to connect passenger car plants to the Microsoft Cloud to make vehicle production more efficient, resilient and sustainable.

Tesla Woes Improving

The EV automaker appears positioned for another growth phase as long as the global economy stays strong, analysts say.

InteractiveTel Acquires Marcom Technologies Assets, Creating Customer Experience Powerhouse for Auto Dealers

Deal combines automotive industry's leading AI-driven customer interaction and call performance training solutions.

The Automated Dealership: Emerging Trends with AI in Fixed Ops

If the continuing events of 2021 show us anything, it is that change is constant, and in the future, dealerships may gravitate towards AI.

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes.

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

Chatbots Are Reshaping the Way COVID-19 Era Retailers Connect with Customers

Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

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Study: Dealers and Car Buyers Want New Tech, Dealership Staff Resistant

A Cox Automotive report finds high demand for automation and AI technology among dealers and their customers. But dealers cited cost and their staffs’ inability or unwillingness to adopt new tools and update processes as major obstacles.

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