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EFG Companies: Dealers Must Embrace Industry Paradigm Shift

EFG Companies CEO John Pappanastos said digital buying habits, millennial and Gen Z consumers, and women are forcing industry change dealers must embrace.

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Hire Introverts to Increase Sales

Today's car buyers are more interested in resourcefulness than sales pitches, and dealers are hiring sales professionals whose personalities reflect those needs.

Is Your Technology Attracting the Wrong Talent?

Basing your hiring and retention decisions on familiarity with dealership systems could cause you to miss qualified applicants.

Top 5 HR Changes Dealers Are Making

Improve and update your recruiting and onboarding, go mobile, and rewrite your job descriptions.

AutoNation Names New COO

AutoNation named Lance Iserman executive vice president of sales and COO. The more than 15-year company veteran replaces William “Bill” Berman, who resigned last month.

When Your Controller Leaves You

What is the worst thing a dealer wants to endure in the dealership? Near the top of the list, just below a DMS conversion, is when your controller or office manager (if that’s your highest-level HR talent) gives notice.

Service Advisors Are Working Overtime

The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.

AutoNation Holding One-Day Hiring Event to Fill Thousands of Positions

AutoNation will be holding a one-day hiring event on Tuesday, Jan. 10, according to a recent company announcement. The event will take place throughout 15 cities across the country, and will feature thousands of sales and service positions available at all of the company’s stores and service centers, the company stated.

KEEPS Adds Former Ford Executive to Board of Directors

KEEPS Inc., a provider of retail automotive service department analytics, repair order analysis, and advanced service management support, has appointed James G. O’Connor to its board of directors, the company announced this week.

Auto/Mate Appoints New Head of Marketing

In this role, Patrick Reilly will oversee the development of a corporate marketing strategy that will increase awareness of Auto/Mate’s DMS offering, fulfill the company’s growth objectives and drive revenue.