|Some call them the Dirty Dozen.|
Whatever you call them, make sure they don’t become your warranty audit problem areas.
Dealerships should have a financial person who makes sure every required detail by the manufacturer concerning warranty categories are known and followed. In addition, each month, dealerships should review the manufacturer’s expense report to identify areas of potential concern before an audit occurs.
Also, dealers should remember that a technician is supposed to perform the appropriate documentation, not a service advisor. Any gauge or instrument reading needs to be documented and attached.
Each month dealerships should review the manufacturer’s expense report to identify areas of potential concern before an audit occurs.
Here are additional ways to protect you if an audit occurs.
All is not toil and trouble, though.
In particular there are two areas that dealers many times overlook that can help the balance sheet. Remember, you can claim time for transporting vehicles. In addition, many dealers do not make claims for items such as topping off fluids.
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