|Why would a customer buy from your dealership? What do you offer that your competition doesn’t? What are your salespeople saying to your customers to get them to buy? Do you even know? Lastly, do you even know what the new associates are saying to your hard fought customers?|
|Let’s talk about your Unique Selling Position (USP). You must have one today with so much competition out there. Plus you have to make sure that your salespeople are able to communicate it effectively to your customers. For some reason, the UP bus, repeat bus and referral bus have stopped their daily visits to your dealership. I think they are all broke down on the highway.
Let me tell you this, if you don’t separate yourself from your competition, they will eat you alive and soon you will wake up to say this: “Remember when we used to…” Too late! Think about your customers who are so overloaded with information that they couldn’t see a deal if it was in front of them. Customer confusion is at an all time high. Basically, it seems like selling (for the most part) has to come down to the salesperson. However, if your salesperson can’t explain your USP, doesn’t your customer just object and your poor salesperson can’t recover?
Most dealerships are missing the boat on this one. It seems to me that most dealerships say or do the same thing over and over. You hear things like this:
Most dealerships have no excitement, no passion, no reason why customers would want to buy at their place. Why not use a list? We have used these in several dealerships to help them break away from their competition. You must plant something different in your customer’s mind. You can then use these same reasons on your Web site, radio and TV along with creating posters in your dealership and a small desk top flip chart presentation that every salesperson could use to convince their customers to do business at your dealership.
12 Reasons Why Customers Should Buy from You.
What if you revise, improve and customize these reasons to your dealership and then make them your ad campaign this year? Would you sell more cars? Yes. Think about what you are going to offer your customer that your competition isn’t going to offer. Are you really going to take action with this, or are you going to just keep doing what you’ve been doing? It’s time to just do it!
A new study commissioned by Roadster finds auto sales professionals leave the average customer’s side once every 20 minutes during a typical car-buying transaction, a pattern that can decrease customer satisfaction by up to 30%.