AutoUSA Scores Highest In The Area Of Business Generation In The J.D. Power And Associates Dealer Satisfaction Online Buying Service Study
AutoUSA, America’s best source of online customers, announced today it received the highest score in the area of business generation in the J.D. Power and Associates’ September 2007 Dealer Satisfaction Online Buying Services (DSOBS) Study.
Fort Lauderdale, FL - AutoUSA, America’s best source of online customers, announced today it received the highest score in the area of business generation in the J.D. Power and Associates’ September 2007 Dealer Satisfaction Online Buying Services (DSOBS) Study. In the business generation factor, AutoUSA received a measured score of 602; scoring ahead of all other lead providers. The Business Generation score is comprised of dealers’ ratings for Quantity of Leads and Quality of Leads. AutoUSA also tied for third in the new-car lead service segment.
“We’re proud to see that the results of the J.D. Power and Associates study supports what we know from other recent dealer surveys; that we deliver an impressive lead product to dealers,” said Phil DuPree, President of AutoUSA. “The feedback we receive from our dealer customers is that lead quality and quantity are extremely important to them.”
“AutoUSA has significantly contributed to the success of our Internet Sales Department and has been instrumental in Sport Automotive becoming the #1 Honda Internet Sales Department in the USA,” said Dave Kelleher, Internet Sales Manager of Sport Automotive in Silver Spring, Maryland. “I have been using AutoUSA since 1997 and they have always provided my dealership with the highest quality of leads and very good customer service. AutoUSA is simply the best.”
The J.D. Power and Associates DSOBS study is widely regarded as the industry’s premier gauge of performance as the dealers who participate are clients of the surveyed organizations. This year J.D. Power and Associates received 4,845 evaluations from 1,758 dealers, a significantly large sample size.
According to the J.D. Power and Associates report’s Executive Summary, current Internet shopping trends among consumers indicate a growing need for online lead providers. And when it comes to working with vendors, business generation is the largest predictor of dealer satisfaction, contributing 52% towards the overall Dealer Satisfaction Index (DSI) score.
About AutoUSA
AutoUSA, Inc., is headquartered in Fort Lauderdale, Florida, and a subsidiary of AutoNation, Inc. (NYSE: AN), the largest retail automotive company in the United States. AutoUSA is an independent third-party provider of leads to more than 4,000 dealerships. The company has built its success on a combination of advanced web-based technology and a network that includes the country’s most well respected online automotive resources, including Edmunds.com, Kelley Blue Book, MSN Autos, Yahoo! Autos, America Online, NADA Analytical Services Group and AutoVantage.com. In 2006, 88 of the Ward’s e-100 dealers were customers of AutoUSA.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
More Dealer Ops

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →