Manheim Adds Concierge Features to Express Mobile App
Condition Report Grade and Request a Concierge are the latest enhancements to Manheim Express, the mobile app the company debuted a year ago.

Manheim claims nearly 60,000 downloads of Manheim Express among 18,500 dealerships since its 2018 launch.
Photo courtesy Manheim
ATLANTA — Manheim announced the addition of two new features to its Manheim Express mobile app, both designed to enhance the Dealer Concierge Service the company rolled out in March: a Condition Report Grade on all Concierge-listed vehicles and the ability to Request a Concierge right from the app.
“Since Manheim Express launched its Concierge force earlier this year, the service has proven invaluable to dealers looking to save time and benefit from expert advice in navigating the industry’s strongest wholesale marketplace,” said Derek Hansen, vice president of Offsite Solutions at Manheim. “And now, as we thank dealers for helping to grow Manheim Express, we’re raising the bar with this free service to make the experience even better for buyers and sellers alike.”
With hundreds of field representatives across the nation, Manheim Express Concierge provides dealers with a dedicated expert to help them sell vehicles. This service ensures dealers are able to have their vehicles listed with the latest digital tools, maximizing profits and quickly turning inventory, executives said.
“Launching the Manheim Express app was just the beginning,” Hansen added. “With our dealers top of mind, our team has worked tirelessly to bring even more impactful features and services — and we’re not slowing down anytime soon.”
More Dealer Ops

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →