auto dealer in black and red logo
MenuMENU
SearchSEARCH

4 Ways to Attract and Keep Millennials

Erase the showroom stigma by making your dealership the workplace of choice for motivated and purpose-driven millennials.

by Phillip Hellstrom
June 29, 2018
4 Ways to Attract and Keep Millennials
2 min to read


Younger workers are attracted to jobs that offer real purpose, light supervision, and measurable, accessible results. Photo by Dana Tentis via Pixabay

Getting the attention of millennials is difficult. This is especially true in the automotive industry, where dealers and salespeople still face a lingering stigma and customers dread the car-buying process. These negative perceptions hinder your ability to attract younger workers.

But it can be done. To improve your chances, here is a four-prong process you can implement to gain and keep the millennial worker's attention:

Ad Loading...

1. Social Attraction

Do you have a social media presence? By broadcasting your community support and involvement and speaking directly to millennials via social media, you will demonstrate that your dealership puts a premium on open dialogue and full transparency. Create a self-propelled campaign that generates local awareness. Millennials are attracted to careers with organizations that have a purpose.

2. Mission Parameters

Each and every potential career seeker wants purpose in their work, and millennials are no exception. They are less concerned about the day-to-day grind than their ultimate mission. Don’t be afraid to express your organization’s mission and purpose — on social media and in person. Make it your managers’ responsibility to reiterate your mission and adjust it to each new employee’s individual purpose.

3. Compensation Matters

Ad Loading...

For all the negative connotations the word “commission” carries, it’s a match made in heaven for millennials. Younger workers tend to resist heavy supervision but are eager to demonstrate their commitment. Commission-based pay plans make it clear that effort equals reward.

4. Real Results

Millennials grew up with a world of information at their fingertips. They are accustomed to easy, immediate access to answers. Monthly performance reports won’t cut it with this group. Dealers and managers must interact on a daily basis in a meaningful, genuine way.

After years of rebuilding and trying to counter the industry’s stigma, we still have an uphill battle to face. To attract and retain the next generation of dealership workers, we must recognize that the old ways and models do not apply in today’s world.

Phillip Hellstrom is founder of Phelcan Group LLC and a 17-year automotive retail professional with expertise in sales training and customer relations. Email him at phillip.hellstrom@bobit.com.

Subscribe to Our Newsletter

More Dealer Ops

Auto Dealer Today, Dealer Debrief, 09/10/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceSeptember 10, 2026

How to Avoid Phone Scams | Dealer Debrief 09/10/2026

Are you taking the necessary steps to protect your dealership and customer data from phone-based scams? This week's Dealer Debrief breaks down how!

Read More →
Auto Dealer Today, Dealer Debrief, 09/02/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceSeptember 2, 2026

Dealer Debrief: August Auto Sales

Gas-powered engines still dominate the U.S. vehicle market, but hybrids are gaining ground as consumers look for ways to cut their gas costs.

Read More →
red, black, and yellow car in a car dealership showroom, Growth Beyond Sales text box, Auto Dealer Today logo
Dealer Opsby Lauren LawrenceJuly 31, 2026

Dealership Profits Decline

While new and used retail sales stagnated, dealerships have been particularly supported by fixed operations and finance-and-insurance profits, according to a new report.

Read More →
Ad Loading...
Auto Dealer Today, Dealer Debrief, 07/15/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceJuly 15, 2026

Dealer Debrief: Defection Data & EV Updates

In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.

Read More →
Two professionals shake hands while exchanging a car key fob beside a vehicle, symbolizing a vehicle sale, lease agreement, or dealership transaction.
Dealer OpsJuly 8, 2026

How Defection Data is Bridging the Dealership Conversion Gap

Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.

Read More →
Auto Dealer Today, Dealer Debrief, 07/02/2026 with Lauren Lawrence
Dealer Opsby Lauren LawrenceJuly 2, 2026

Dealer Debrief: Where are you losing customers?

In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.

Read More →
Ad Loading...
Auto Dealer Today, Dealer Debrief, 06/25/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceJune 26, 2026

Dealer Debrief: Improving Your Inventory Management

In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.

Read More →
group of people standing in a circle holding puzzle pieces together
Dealer OpsJune 1, 2026

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins

A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.

Read More →
two cars on a billboard, No Hidden Fees
ComplianceMay 1, 2026

Dealer Ads and the FTC

The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.

Read More →
Ad Loading...
Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →