auto dealer in black and red logo
MenuMENU
SearchSEARCH

5 Tips for Dealer Success in Uncertain Times

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to get the job done.

by Lucas Hancock
June 19, 2019
5 Tips for Dealer Success in Uncertain Times

How much bigger can your customer base grow? Focus on five critical operational areas to lay the foundation for enduring sales and service success.

Photo by Lucas Hancock via Pixabay

3 min to read


In 2019, it’s difficult to forecast exactly where our industry is headed. Vehicle sales have remained stronger for longer than most anticipated. The 17.3 million new vehicles sold in 2018 beat most expectations, but experts continue to warn a slowdown is coming.

The reality is this: The automotive market is too complex and unpredictable to determine when and if it will turn. This leaves dealers in an uncomfortable position. How do you capitalize on the current strength of the auto market while protecting against a possible drop-off in the future?

Ad Loading...

Having worked with thousands of clients across the country, we’ve identified some best practices for running a successful dealership that can help dealers navigate the ups and downs of the market:

1. Take a Holistic Approach.

Many dealers focus solely on the retail side of their business. While that’s understandable, as it is the most visible driver of revenue and profits, there remains a need to develop a wholesale strategy.

As part of this wholesale strategy, identify partners to help move your inventory quickly and at a good price, providing additional opportunities for selling when a vehicle isn’t moving on the retail side.

2. Emphasize Faster Turn Times.

Ad Loading...

Dealers need to be conscious about how much time they spend holding onto their inventory. It’s easy to get attached to a vehicle, holding out hope a buyer will emerge. However, this is the antithesis of an optimal strategy and can actually cripple your business.

It’s imperative to identify and stick to a consistent time frame concerning how long you are willing to hold inventory. Turning a vehicle in 45 to 60 days is ideal and allows you to regroup, cut holding costs, and identify vehicles that are more in line with your customers’ needs.

3. Avoid Overstocking and Overextending.

Purchasing an ambitious amount of inventory that cannot be moved in that 45- to 60-day window can lead to bigger issues. Establishing the proper amount of inventory your business can fund — and staggering acquisitions in a timely manner — can help make meeting payment demands easier to manage.

It’s critical to understand how to avoid overstocking your dealership lot and overextending your credit — even when sales are strong.

Ad Loading...

4. Leverage Floorplan Financing.

Dealers that take advantage of floorplanning for both auction and non-auction purchases will see increased cashflow available for operating expenses such as payroll and utilities. In uncertain times, having access to cash is crucial to keeping your business up and running.

5. Utilize Digital Channels.

All dealers should strive to take advantage of the latest technologies available to bolster retail sales, participate in wholesale auctions with ease, and access faster funding for titles. When used properly, digital channels can significantly improve efficiency.

While no one can predict exactly what 2019 will bring, at some point it is likely to present new challenges. Grounding your business in sound financial planning principles can lead to opportunities in even the most uncertain times. This can help grow your business during the industry’s upturns and sustain your business through the downturns.

Ad Loading...

Lucas Hancock is senior director of risk for NextGear Capital.

Subscribe to Our Newsletter

More Dealer Ops

Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
DigitalApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Ad Loading...
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →
Ad Loading...
Graphic for July 15, 2025 webinar “Driving Directions to Your Secure Auto Destination,” listing vehicle theft, vandalism, insurance losses, and other security risks with a laptop meeting image.
Dealer Opsby StaffAugust 14, 2025

Webinar Gives Driving Directions for Vehicle Security

Free on-demand session shares solutions for securing vehicle storage and parking facilities.

Read More →