auto dealer in black and red logo
MenuMENU
SearchSEARCH

Fair-Weather Foes

The so-called consumer advocates who are bullying dealers were nowhere to be found when times were tough.

by David Gesualdo
June 4, 2015
Fair-Weather Foes

ADM Publisher David Gesualdo

3 min to read


If you aren’t familiar with the work of Elizabeth Warren, this issue should serve as a helpful introduction. Jim Ziegler and Tom Hudson hold out the senior U.S. Senator from the Commonwealth of Massachusetts as the poster child for well-intentioned public figures who have no clear idea of how dealers operate or the principles they hold dear.

Sen. Warren’s name is synonymous with the Consumer Financial Protection Bureau (CFPB), a regulatory agency she proposed and helped to establish in the wake of the financial crisis that helped send the nation spiraling into the Great Recession. Her tenure as acting director and subsequent, successful Senate campaign elevated her profile from that of a highly esteemed Harvard Law School professor to that of a highly estimable politician and potential presidential candidate.

Ad Loading...

To the dismay of then-director Warren and many others, thanks to the fine work of the National Automobile Dealers Association (NADA), dealers who do not directly finance their customers’ vehicle purchases earned a well-deserved exemption from CFPB oversight. The news came as a great relief to our industry, but it put a target on the back of dealer-arranged financing.

The proof is in the pudding. Sen. Warren recently renewed the call for Congress to extend CFPB oversight to all dealers, labeling auto loans as “the most troubled consumer financial product” and, as Hudson points out, citing an oft-repeated and stunningly inaccurate 2011 report from the Center for Responsible Lending that stated, in part, that dealer participation costs American car buyers more than $26 billion a year and adds an average of five percentage points to the cost of their loans.

Ziegler believes Sen. Warren’s ultimate goal is to eliminate dealer-arranged financing altogether, a dream shared by Julie Menin, commissioner of the New York City Department of Consumer Affairs — at least for subprime customers.

I have a problem with this. Actually, I have two problems.

First, there is no substitute for dealer-arranged financing and the buying power, convenience and efficiency it brings. Your F&I managers do for car buyers what very few of them could do for themselves. They hunt for the workable deals that put credit-challenged customers back on the road. They advise prime-credit customers to keep their cash in the bank and take advantage of the generous financing terms they’ve earned. They educate all car buyers on the importance of GAP, service contracts and protection products — to earn money for themselves and the dealership, yes, but also to secure their customers’ investments.

Ad Loading...

Second, I cannot recall a time during the period that preceded our industry’s heroic recovery in which dealers were under fire to the degree they are today. Where were the assaults on dealer-arranged financing when the industry was struggling? Why did success make villains of you?

I will be the first to admit that I possess neither the desire nor the wherewithal to commit to a life in public service. Sen. Warren has a difficult job that very likely robs her of the privacy and time with family I cherish. But I like to think that, if I did attain a position of authority akin to that of a legislator of state attorney general, I would make certain that I picked my targets more carefully and allowed one of the great engines of our economy to continue firing on all cylinders.

Subscribe to Our Newsletter

More Dealer Ops

Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Ad Loading...
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →
Graphic for July 15, 2025 webinar “Driving Directions to Your Secure Auto Destination,” listing vehicle theft, vandalism, insurance losses, and other security risks with a laptop meeting image.
Dealer Opsby StaffAugust 14, 2025

Webinar Gives Driving Directions for Vehicle Security

Free on-demand session shares solutions for securing vehicle storage and parking facilities.

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 7, 2025

Own Your Missteps

We all mess up from time to time, but it’s how we address the mistakes that really matters.

Read More →
Jennifer Rappaport, CEO of EFG Companies, stands in a conference room wearing a bright pink suit, with the EFG logo visible on the wall behind her.
Dealer Opsby StaffAugust 1, 2025

Top Questions From Dealers Reflect State of Industry

EFG Cos. says challenging times demand sound counsel during second half of 2025.

Read More →
Dealer Opsby StaffJune 18, 2025

TSD Mobility, Canopy Connect Partner to Ease Insurance Verification

The new integration is intended to bring streamlined functionality to rental agents and dealerships.

Read More →
Ad Loading...
F&Iby StaffApril 2, 2025

DOWC Powers the Future of F&I for NESNA

Company is providing a fully integrated F&I administration model to Nissan Extended Services North America’s dealer network.

Read More →