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Digital•by Bob George and Pete Bruhn•November 17, 2014

Drive Your Mobile Strategy to Success

Searches initiated on phones and tablets will soon overtake desktop searches. Are you prepared to deliver a relevant experience to mobile users?

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Dealer Ops•by Greg Wells•November 17, 2014

13 Keys to BDC Failure

Follow this advice to guarantee your business development center is doomed before it launches.

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Dealer Ops•by Tom Hudson•October 7, 2014

Apples and Pomegranates

Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’

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Dealer Ops•by G.P. Anderson•October 7, 2014

It’s Monday, But That’s OK

F&I pros can escape the weekly grind by focusing on authenticity and turning car buyers into loyal customers and dealer advocates.

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Dealer Ops•by Stephane Babcock•October 7, 2014

At the Vanguard

Check out three futuristic utility concepts from Detroit, Japan and Brazil.

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Dealer Ops•by Greg Goebel•October 7, 2014

Season of Prosperity

This year’s Special Finance Benchmarks prove the subprime auto finance market continued to sizzle throughout the summer of 2014.

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Dealer Ops•by Pete MacInnis•October 7, 2014

How to Prosper With Flat Fees

While the CFPB threatens sweeping changes, dealers are thinking ahead and reducing F&I pain points by moving financing and loan decisions to the start of the sales process.

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Dealer Ops•by Ron Reahard•October 7, 2014

Saving F&I

Before you eliminate your F&I department, bring it back to life by clearly delineating its purpose and establishing its value to your customers.

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Dealer Ops•by Paul Potratz•October 7, 2014

6 Touchpoints for Service Customers

Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.

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Dealer Ops•by Stephanie Forshee•October 7, 2014

Progressive Dealers

Minority dealers have increased their numbers, but many say the industry is still lacking in terms of representing its customer base.

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