Articles

Dealer Ops•by John Vecchioni•July 22, 2014

Coach to Win

Improve employee performance and retention with a renewed commitment to ongoing training.

Dealer Ops•by Samantha Cunningham•July 22, 2014

How to Respond to Comments

Marketing expert offers pointers for encouraging positive feedback and responding to negative comments online.

Dealer Ops•by Toni McQuilken•July 22, 2014

Independent Thinking

ADM profiles three independent dealers who take a hands-on approach to running their operations.

Dealer Ops•by David Gesualdo•July 22, 2014

Event Space

The size and scope of Industry Summit continues to change with time and the demands of the market.

Dealer Ops•by Brian Reed•July 15, 2014

The Industry Is Ready for Econtracting

Connectivity expert says that if dealers, lenders, product providers and lawmakers get on board, industrywide adoption of econtracting could soon be a reality.

Dealer Ops•by Kelsey Nolan•July 1, 2014

Sales Professional of the Month: Ted Mikels

This Grants Pass, Ore., native has car sales in his blood.

Dealer Ops•by Kelsey Nolan•June 2, 2014

Sales Professional of the Month: Bob Ankrom

This retired law enforcement officer made the jump into automotive sales nine years ago, and has since been made Salesman of the Month more than 60 times.

Dealer Ops•by Kelly Wadlinger•June 1, 2014

Cutting Keys

Sales and F&I managers can defuse interdepartmental conflict by walking a mile in their co-workers’ shoes.

Dealer Ops•by Tom Hudson•June 1, 2014

The Car Dealer Won?

A Hawaii dealer — and common sense — prevailed in a case brought by an unhappy used-car buyer.

Training•by Stephane Babcock•June 1, 2014

The Car East

Automakers unveiled a series of head-turning prototypes at the 2014 Beijing International Automotive Exhibition.

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