Articles

The Right Approach

Consumers will respond to genuine, respectful expertise, even in tight times.

Dealer Ops•by Ronnie Wendt•November 3, 2023

Effective sales programs make them an option.

Dealer Ops•by Ronnie Wendt•November 1, 2023

Hard work and managing money well helped auto retail mogul Gregory Jackson build an empire that, three decades on, has a bright future.

Compliance•by James Ganther•October 27, 2023

Barbecuing brisket turns out to be an apt analogy for compliance.

Dealer Ops•by Rick McCormick•October 18, 2023

Aim to pause to give the customer space to talk, while avoiding interrupting.

Dealer Ops•by John Tabar•October 17, 2023

Your approach and timing with customers can make all the difference.

Dealer Ops•by Melinda Zabritski•October 12, 2023

Increased incentives helped captives take the lead, with 58% of new financing.

Digital•by Ronnie Wendt•September 28, 2023

Real-time data improves dealership marketing.

Dealer Ops•by Ronnie Wendt•September 21, 2023

Vast potential exists for the technology in automotive. The time is now for car makers, insurers and repair operations to prepare for it.

Opinion•by Robert M. Steenbergh•September 15, 2023

Compensation for workers' contributions during the panedmic is justified but not at this level.