Articles

F&I•by Rick McCormick•October 18, 2023

Be Quiet. Be Intentionally Quiet!

Aim to pause to give the customer space to talk, while avoiding interrupting.

F&I•by John Tabar•October 17, 2023

Better Questions Get Better Responses

Your approach and timing with customers can make all the difference.

Auto Finance•by Melinda Zabritski•October 12, 2023

Captives Regain Total Market Share While Financing Remains Prime in Q2

Increased incentives helped captives take the lead, with 58% of new financing.

Digital•by Ronnie Wendt•September 28, 2023

Dealership Data Mining

Real-time data improves dealership marketing.

Dealer Ops•by Ronnie Wendt•September 21, 2023

Is Automotive Ready for AI?

Vast potential exists for the technology in automotive. The time is now for car makers, insurers and repair operations to prepare for it.

Opinion•by Robert M. Steenbergh•September 15, 2023

Combative UAW Demands Leave No Room For Constructive Negotiations

Compensation for workers' contributions during the panedmic is justified but not at this level.

Compliance•by James Ganther•September 6, 2023

Of Beach Houses and Safeguards

It's wise to get in step with Safeguards Rule requirements before it's too late.

Dealer Ops•by Hannah Mitchell•September 6, 2023

Is Your Car Color Rosy?

Study shows exterior hues matter when it comes to value, dollar value, at least.

Dealer Ops•by Ronnie Wendt•August 23, 2023

Digital Advertising Delivers Results

Changes in the industry make it necessary for dealers to optimize their media spend in the digital realm.

Dealer Ops•by Hannah Mitchell•August 1, 2023

How to Handle Cash Buyers

Dealerships should focus on selling products to cash and credit union financing customers rather than trying to convert them to finance deals, although they shouldn’t discount the latter.

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