Articles

The Customer Is the Bottom Line

Focusing on the buyer above all apparently does lead to success.

Compliance•by Penelope Bell•July 17, 2023

Keep a compliance checklist for every deal.

F&I•by Rick McCormick•July 17, 2023

Practice Abe Lincoln’s habits to be the best you can be.

Showroom•by Ronnie Wendt•July 17, 2023

Loyalty drives Bill Brown Ford's success.

F&I•by Ronnie Wendt•July 17, 2023

Income levels and PVR continue to increase, finds Finance Manager Training’s 2023 Survey of Finance & Insurance managers and directors.

F&I•by Rick McCormick•July 12, 2023

Make customers your partners in the process, not an audience.

Though satisfaction with vehicle buying fell in 2022, smart digital solutions grew as a means of driving heightened customer satisfaction.

F&I•by Hannah Mitchell•June 12, 2023

Agents would do well to adapt a former teen black-market entrepreneur’s tactics to get into dealer principals’ offices.

F&I•by John Tabar•April 19, 2023

Creating a professional development plan can make the difference in 2023 being a tough year, or a great year.

F&I•by Rick McCormick•April 19, 2023

F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience.