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Reframing F&I

Personalizing the buying experience for consumers can shift the transaction from a negative to a...

Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.

Article

Non-Excuses for Non-Compliance

Here are three popular excuses when dealership managers try to explain away a compliance...

Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.

Article

The Why Behind the Showroom Greeting

No matter what product you sell or whether it is in person or over the phone, the first...

No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.