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Dealer Opsby Andrew WolfeSeptember 5, 2006

Retention University 301: Execution

Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...

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Dealer Opsby Andrew WolfeSeptember 5, 2006

Retention University 401: Teamwork

Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...

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Dealer Opsby Andrew WolfeSeptember 5, 2006

Retention University 101: The Basics To Your Marketing And Retention Plan

Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...

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Dealer Opsby John CarrollSeptember 5, 2006

The Car Company - Special Finance Dealer Of The Year: It's All About The Attitude

John Carroll - “Everybody is proud to sell cars and proud to work with The Car Company,” Miller said, putting special emphasis on the pride. “It starts with us putting out the dream.”

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Dealer Opsby John CarrollSeptember 5, 2006

Zimbrick's In Madison Define Loving Care Service

John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.

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Dealer Opsby Sean WolfingtonSeptember 5, 2006

Four Keys to integrity Selling: Part Four

Sean Wolfington - Social skills are more about asking questions, listening, understanding, having empathy and a genuine desire to serve ...

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Dealer Opsby Greg GoebelSeptember 5, 2006

Keys to Operating Multiple BHPH Dealerships: Mike Carlson Motor Company

Finding and keeping good employees and then devising and implementing tight checks and balances...

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Dealer Opsby Sean WolfingtonSeptember 5, 2006

Four Keys to Integrity Selling: Part Three

Sean Wolfington - Emotional intelligence produces traits like stability, persistence, steadiness, even-tempered control and the ability to deal with rejection ...

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Dealer Opsby Justin SpathSeptember 5, 2006

Online Recruiting: Does It Work?

Justin Spath -A national survey ... showed that new hires sourced through companies’ Web sites exceeded those through employee referrals ...

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Dealer Opsby Justin SpathSeptember 5, 2006

Do You Have A Hiring Professional?

Justin Spath - Dealership can lose scads of money without ever noticing it is in recruiting, interviewing, and hiring of the wrong personnel.

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