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Dealer Ops•by Jeff Smelley•September 5, 2006

The Shortcomings Of Wireless Networking

Jeff Smelley - Before you invest in wireless computer access, you should know a few things.

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Dealer Ops•by Jeff Smelley•September 5, 2006

Computer & Technology Buying Guide

Jeff Smelley - Buying a new computer is a challenge. There is an abundance of information, advertisements and promotions. So, let’s determine what has value and what does not by identifying where your money is best spent.

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Dealer Ops•by Andrew Wolfe•September 5, 2006

Retention University 301: Execution

Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...

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Dealer Ops•by Andrew Wolfe•September 5, 2006

Retention University 401: Teamwork

Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...

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Dealer Ops•by Andrew Wolfe•September 5, 2006

Retention University 101: The Basics To Your Marketing And Retention Plan

Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...

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Dealer Ops•by John Carroll•September 5, 2006

The Car Company - Special Finance Dealer Of The Year: It's All About The Attitude

John Carroll - “Everybody is proud to sell cars and proud to work with The Car Company,” Miller said, putting special emphasis on the pride. “It starts with us putting out the dream.”

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Dealer Ops•by John Carroll•September 5, 2006

Zimbrick's In Madison Define Loving Care Service

John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.

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Dealer Ops•by Sean Wolfington•September 5, 2006

Four Keys to integrity Selling: Part Four

Sean Wolfington - Social skills are more about asking questions, listening, understanding, having empathy and a genuine desire to serve ...

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Dealer Ops•by Greg Goebel•September 5, 2006

Keys to Operating Multiple BHPH Dealerships: Mike Carlson Motor Company

Finding and keeping good employees and then devising and implementing tight checks and balances...

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Dealer Ops•by Sean Wolfington•September 5, 2006

Four Keys to Integrity Selling: Part Three

Sean Wolfington - Emotional intelligence produces traits like stability, persistence, steadiness, even-tempered control and the ability to deal with rejection ...

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