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Progressive Dealers

Steve Song took over as president of FH Dailey Chevrolet in San Leandro, Calif., in 2011. Song...

Minority dealers have increased their numbers, but many say the industry is still lacking in terms of representing its customer base.

Article

Saving F&I

Combining the efforts of sales and F&I could negatively affect customers by narrowing their...

Before you eliminate your F&I department, bring it back to life by clearly delineating its purpose and establishing its value to your customers.

Article

How to Prosper With Flat Fees

How to Prosper With Flat Fees

While the CFPB threatens sweeping changes, dealers are thinking ahead and reducing F&I pain points by moving financing and loan decisions to the start of the sales process.

Article

Season of Prosperity

Season of Prosperity

This year’s Special Finance Benchmarks prove the subprime auto finance market continued to sizzle throughout the summer of 2014.

Article

The Mark of Quality

Dealers represent all the best aspects of doing business in an age in which customer service is paramount to success.

Article

Contraceptive Controversy

Randy Reed (right), owner and president of Randy Reed Automotive, stands with son Trevin, the...

Randy Reed was one of a number of business owners who opposed an order to provide coverage for the ‘morning after’ pill, and his side prevailed in a recent Supreme Court decision.

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