The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”
Every dealership is re-opening to a new reality with a changed shopper. Creating a strategy that adapts to the needs of your customers will shorten the time it will take for your dealership to recover.
The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to earn money has been compromised. So, the quicker we can adapt, the better opportunity we will have for success in the future.
Expert shares important credit reporting resources and guidelines to help industry professionals navigate through this unprecedented climate.
Communication is a key factor in building trust between dealers and consumers. Incorporating texting into your communication strategy will quickly offer your dealership a competitive advantage by meeting and exceeding customers’ needs.