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Compliance•by Catherine C. Worthington•November 18, 2019

What You ‘Know’ About the Cars You Sell

A Nevada case proves the worth of fully disclosing every factor that can affect a used vehicle’s value and never purposely misrepresenting its condition.

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Awards•Cover Story•by Staff•November 12, 2019

Dealers Recognize the Industry’s Best in 2019 DCAs

Dealers and dealership personnel named 71 companies in 35 categories as their favorites in the 2019 Dealers’ Choice Awards.

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Dealer Ops•by Tariq Kamal•November 9, 2019

Louisiana Dealers Do Business Face-to-Face

Louisiana Automobile Dealers Association President Will Green believes the dealers in his state succeed by putting their customers and communities first and maximizing production — and emphasizing compliance — in the F&I department.

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Digital•by Mike Machado•October 30, 2019

CTV Advertising: What’s in It for Auto Dealers?

Apple TV, Roku, and other connected TV devices have become the entertainment hub for millions of households. So why are so many dealers still spending all their TV dollars on traditional ads?

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Compliance•by Courtney Leyes and Benjamin Ross•October 22, 2019

Act Now to Prevent Violence at Your Dealership

If you don’t already have one, these safety guidelines can help you formulate a plan to deal with workplace violence head on.

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Fixed Ops•by Sunil Marolia•October 14, 2019

3 Reasons Smartphones Are the Secret to Service Success

Auto dealers are using the smartphones in nearly every customer’s pocket to capture and retain service business with a friendly and familiar interface: dealer-branded apps.

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Compliance•by Tim Scott•October 7, 2019

How to Terminate an Employee for Theft

Attorney offers a five-step process you can follow in the unfortunate event a dealership employee is accused of stealing.

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Training•by Mike Holliman•October 2, 2019

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

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Dealer Ops•by David Adcock•September 30, 2019

Is Your Store Suffering From Cultural Lag?

Dealers must find a new unique selling proposition in a market driven by highly informed car buyers who already know your price and are more likely to be swayed by value.

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Digital•by Kelly Mulroney•September 25, 2019

3 Digital Retailing Myths Debunked

Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.

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