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Close the motivation gap by backing your sales and F&I training programs with clear objectives for success and a culture of empowerment.
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Heard has the five-step plan you need to salvage your slow summer sales season before the clock strikes midnight on Labor Day.
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Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.
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Unsafe facilities, untrained workers, and a permissive corporate culture can lead to accidents, injuries, and lawsuits.
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Is your timing off? Top trainer comes to the rescue with three proven steps you can take to improve your showroom communication skills and execute the perfect close.
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Dealers who undertake electronic surveillance of employees’ emails and phone calls must be aware of state consent requirements and tread carefully to avoid violating a maze of federal laws.
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Use of personal safety gear and proper disposal and recycling of waste and parts should be the first two items on every dealer’s service department cleanup checklist.
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Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail rate for warranty parts.
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Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
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Hudson details a Connecticut lawsuit that confirmed as-is vehicle sales are subject to the UCC’s implied warranties rule.
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