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Document and device security expert Ann Nickolas believes auto dealers need a strict policy and process for handling, storing, and securing your customers’ personally identifiable information.
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Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer service in a department whose future is difficult to predict.
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AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.
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Prepare your sales and service departments for the next generation of dealership customers by modernizing your communications, rethinking your ad spend, and training managers and staff for success in a high-touch world.
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Seventy vendors, service providers, and finance sources won a total of 100 Diamond, Platinum, and Gold awards in the 14th annual Dealers’ Choice Awards.
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Expert shares advice for dealers whose marketing technology stacks have failed to meet your customers’ growing expectations.
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Three recent arbitration cases provide valuable guidance for dealers who prefer to learn their lessons from headlines rather than headaches.
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Use this four-step process to understand how credit union executives think, offer your customers a reliable and trusted financing source, and build a long-lasting and mutually beneficial partnership with a local business.
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Stay competitive in a flat market by refocusing on the fundamentals of new-inventory management, forecasting, and tracking.
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Follow the example of the NFL’s most successful franchises to put your showroom sales squad into playoff contention.
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