Articles

Training•by Jason Heard•June 20, 2016

Sit Back and Unwind

Back-outs are part of the dealership life. What’s your policy?

Training•by Stephanie Forshee•June 17, 2016

Language Skills

David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

Dealer Ops•by Tom Hudson•June 16, 2016

Look Within

If you’re wondering where all those pesky rules and regulations come from, look no further than the dealer down the street.

Training•by Brent Tally•June 16, 2016

New Topic for Your 20 Group

Facilities expert outlines strategies, concepts and metrics that could make you the star of your next 20 Group meeting.

Digital•by Tariq Kamal•June 15, 2016

The Digital Marketing Dividing Line

Dealer.com’s Andy MacLeay sorts through the latest developments and explains the importance of measuring intent and connecting car buyers with dealers — and their vehicles.

Dealer Ops•by Jim Maxim Jr.•June 9, 2016

Your F&I Process is Dragging You Down

Technology expert explains how new menu technology is helping dealers build more trust, sell more products and speed up the F&I process.

Digital•by Mark Stringfellow•June 9, 2016

3 Pitfalls of Analysis

Properly analyzing the connection between a positive online and in-person experience requires dealers to reconsider the way you analyze metrics and respond to bad reviews.

Dealer Ops•Cover Story•by Michael Maledon •June 7, 2016

Feed the Need

The time to reexamine your fair credit compliance policies and programs has come. Expert identifies five crucial areas of exposure.

Training•by David Gesualdo•May 17, 2016

React, Adapt, Win

This month’s dealer profile is proof that adaptability breeds success.

Training•by Stephanie Forshee•May 10, 2016

Fair Play

Scott Kemp has been one of Crippen Auto Mall’s top two salespeople every month for more than 15 years, and the secret to his success is simpler than you might think.

Prev Next