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A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
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Swapalease.com released a new study that shows a majority of customers aren’t interested in car-sharing services or autonomous driving. What they do want is lenders bidding for their business.
Read More →A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.
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Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Read More →The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.
Read More →The next installment of Compliance Summit, scheduled for April 20-21, will feature high-profile compliance experts and thought leaders covering front-end compliance topics.
Read More →DealerSocket has selected FlickFusion’s Video Marketing Platform as its primary video marketing platform for its DealerFire website customers.
Read More →ADESA has expanded its presence in the Pennsylvania auction market with the acquisition of Pittsburgh Auto Auction. This location joins two other ADESA auctions in the region, ADESA Pittsburgh and ADESA PA.
Read More →A customer of a dealership damaged in Superstorm Sandy was forced to make payments on a trade-in he sold to the dealership last summer. After being contacted by a local news channel, the dealership arranged to reimburse the customer.
Read More →CFPB Director Richard Cordray fielded questions about dealer compliance programs and a recent study calling out the bureau’s methods for determining discrimination during a semi-annual report to Congress earlier this month.
Read More →CNA National Warranty Corporation has selected Sean Harding as its new chief information officer, effective March 16.
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