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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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SEARCHMENUSEARCHIn this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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vAuto, Inc. announces its used car inventory management system is now available as an application for the Apple iPhone and iPod Touch.
Read More →Tom Herald - Customer relationship management (CRM) software and systems can be an incredible waste of time and money, and the resulting exposure to liabilities is an ever-growing concern for the small business owner. These systems can also be the most valuable tool available to stabilize revenue and grow your business, and the difference starts at the top.
Read More →Kimberly Long - During one of the worst recessions in the country’s history, many businesses abruptly halted any plans for growth. However, while 2009 may have been a risky year to launch a new dealership, Findlay Automotive Group took the next logical step in growing the company’s footprint by opening their newest store.
Read More →Thomas B. Hudson - When we do a dealer F&I compliance audit, one of the things we do is to go dumpster diving, or at least “trash can rummaging.” That’s because there seem to be an awful lot of dealers out there who haven’t yet gotten the word that we have laws protecting the privacy of their customers.
Read More →Jennifer Murphy - When fishing, a net will usually yield a better return than a fishing pole. At Rogers Auto Group in Chicago, Ill., David Ortiz understands and employs this concept to drive traffic to the dealership. Although he’s the BDC manager, he also manages the dealership Web site, which is where most dealership traffic is spawned.
Read More →Brent Carmichael - Is a CRM right for you? Maybe a BDC is what you need. Whether they realize it or not, all BHPH dealers have some form of both, or at least they’d better if they want to survive.
Read More →Auto-Pro Network, the company that brought you Credit-Scored leads FIRST, today announced the expansion of it’s award winning Auto Leads Program to include New Car leads. Using the industry’s most recognized scoring system, APN’s New Car Leads platform provides brand specific new car leads that are geo-targeted and delivered with APN’s guaranteed high scores.
Read More →Kirk Manzo - The practices of reviewing deal jackets on a regular basis (once a month at minimum, once a week is preferred), analyzing production reports, and conducting daily managers’ save-a-deal meetings continue to be the gold standards for our industry.
Read More →In Joe Verde’s distinguished career in the car business, he has been a salesperson, a manager and a dealer principal. He’s often said of his sales experience, “I’ve been the 8-car guy and the 38-car guy,” and now he can add 25 successful years as CEO of Joe Verde Sales and Management Training, Inc.® to his impressive resume.
Read More →Greg Goebel - As the calendar turns to March, good news seems to be abounding in the special finance world. E-mails and phone conversations with dealers and their managers indicate that business is indeed returning to that of the old days (late ‘90s) when SF was solid and deals were reasonable.
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