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News•October 29, 2015

FTC Approves Consent Order Against BMW North America

Under the approved consent order, BMW is barred from telling MINI owners that routine maintenance must be done by franchised dealers in order to ensure a vehicle’s safe operation or to maintain its value.

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News•October 27, 2015

NADA: Employee Salaries at New-Car Dealerships Rise

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.

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News•October 13, 2015

Depreciation On Pace to Reach 14% by Year-End, Black Book Reports

The vehicle-pricing firm reported today that the pace of depreciation in September remained relatively unchanged from August. It expects average depreciation to approach pre-recession levels by year-end.

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News•October 6, 2015

Hacked Cars Could Spread Malware Via Dealers, WIRED Reports

At a hacker conference last month, security consultant Craig Smith said a malware-infected vehicle coming in for service could potentially infect a dealership’s testing equipment, which would in turn spread the virus to every vehicle a dealership services.

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News•September 30, 2015

CNA National Reaches Three Million Contracts in Force

As of last month, CNA National now has more than three million contracts in force across its product lines, including vehicle service contracts, GAP, tire-and-wheel protection and warranties.

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News•September 16, 2015

Dent Wizard Adds Regional Business Development Manager

Scott Stoner has been promoted to the role of mid-south regional business development manager for Dent Wizard. He will work out of St. Louis.

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Articles•August 13, 2015

4 Ways to Keep Service Customers Coming Back

Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.

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News•August 11, 2015

Toyota Technician Wins International Company Award

Automotive technician Steve Travis was named to the Toyota 2014 Assembly of Champions, the only technician in the United States to receive the honor.

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Articles•July 20, 2015

How to Find and Keep Service Techs

Having trouble hiring quality service technicians? You might not be looking in the right places.

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News•July 7, 2015

Larry H. Miller Dealerships Begins Online Parts Sales

Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.

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