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ArticlesAugust 13, 2015

4 Ways to Keep Service Customers Coming Back

Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.

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NewsAugust 11, 2015

Toyota Technician Wins International Company Award

Automotive technician Steve Travis was named to the Toyota 2014 Assembly of Champions, the only technician in the United States to receive the honor.

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ArticlesJuly 20, 2015

How to Find and Keep Service Techs

Having trouble hiring quality service technicians? You might not be looking in the right places.

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NewsJuly 7, 2015

Larry H. Miller Dealerships Begins Online Parts Sales

Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.

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NewsJune 17, 2015

Eyewitness Surveillance Launches Line of Dealership-Specific Tools

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

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NewsJune 3, 2015

Recall Masters Launches Marketing Platform for Factory Recalls

Recall Masters has launched the Rambo marketing program. It's designed to drive more sales and service revenue from car owners affected by factory recalls.

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NewsJune 2, 2015

AutoAp Service Provides Recall Data on Dealer Inventory

AutoAp launched a new service designed to provide dealers with daily recall updates for new- and used-vehicle inventory.

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NewsApril 2, 2015

Buffett Won’t Steer F&I, Defends Franchise Model

The Billionaire investor weighs in on a host of topics, from Tesla and the franchise system to his acquisition of the Van Tuyl Group and the opportunities that lie in F&I.

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NewsMarch 24, 2015

DealerRater, J.D. Power Examine Service’s Connection to Sales

A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.

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NewsMarch 19, 2015

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

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