Scottsdale, AZ—CNA National (CNAN) has introduced e-contracting, the latest phase of its e-business process for vehicle service contracts. Dealers who sign up for this Web-based service can pull contract information from their DMS or enter it manually, then print a completed service contract ready for the customer’s signature. Because the information is then transmitted electronically to CNAN, all the dealership needs to do is keep a signed copy in the deal jacket—no additional paper copy is required.

“With our existing QuikRateSM, dealers can already obtain guaranteed online VSC rating in seconds,” says Spencer Lyman, vice president of information systems. “Our QuikRegisterSM allows them to save those rates in order to print a completed register for submitting payment of their service contracts.

“Now that we have implemented QuikContractSM for printing and QuikRemitSM for electronic submission of contracts, we’ve made it easier than ever for dealers to do business with CNA National,” he concludes.

CNA National also has agreements with independent menu providers that allow online access to its VSC rating, including Innovative Aftermarket Systems (IAS), MaximTrak, F&I Source, Ristken MenuPro, and MenuVantage.

Founded in 1982 and headquartered in Scottsdale, Arizona, CNA National is recognized as a leader in the vehicle service contract industry, offering a variety of profit participation programs including a choice of reinsurance structures. Just last month the company announced it has surpassed $100 million in profit distributions to dealers nationwide. In addition to service contracts, its product line includes GAP and tire-and-wheel protection. The company is a wholly owned subsidiary of CNA, one of the nation’s oldest and largest insurers with more than $60 billion in assets.

CNAN was the first to be recognized by J.D. Power and Associates for “Overall Dealer Satisfaction with Service Contract Provider”* and has been named “Best VSC Provider” in the Dealers’ Choice Awards** for all three years the survey has been conducted. CNAN has been endorsed exclusively by the American International Automobile Dealers Association (AIADA) since 1995. 

* J.D. Power and Associates 2003 Dealer Service Contract Satisfaction StudySM, based on 5,053 dealer evaluations.

** As awarded by Auto Dealer Monthly, 2005-2006-2007.