CNA National Welcomes New CIO
Former Pacific Specialty and Marsh Inc. executive Jim Lee has joined CNA National Warranty Corp. as the company’s new chief information officer.

SCOTTSDALE, Ariz. — CNA National Warranty Corporation (CNAN) is pleased to announce that Jim Lee has joined the company as its new chief information officer, effective Aug. 7.
“With a wealth of experience in both information technology and business leadership, Jim has the right combination of skills to help CNA National as we continue to enhance our IT delivery model and infrastructure,” said Joe Becker, president and CEO. “We are excited to have him join our team.”
Lee has more than 25 years of experience, including over a decade in executive-level roles. Most recently, Lee served as CIO and head of operations for Pacific Specialty Insurance Company, where he drove the transformation of the organization through technology. He also served as CIO for the North America region for Marsh Inc. and in leadership roles with IBM Business Consulting Services, Credit Suisse First Boston Asset Management, Morgan Stanley and UBS Global Asset Management.
“I’m excited to join CNA National at a time when the company is making a significant investment in technology to support its continuous growth,” Lee said. “I look forward to spearheading several strategic initiatives that will help our company and customers thrive in today’s ever-changing automobile industry.”
Originally posted on F&I and Showroom
More Dealer Ops

Dealership Profits Decline
While new and used retail sales stagnated, dealerships have been particularly supported by fixed operations and finance-and-insurance profits, according to a new report.
Read More →
Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
Read More →
How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
Read More →
Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
Read More →
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
Read More →
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
