EasyCare University has set its 2024 fixed-operations webinar schedule for automotive and motorsports.  Service advisrrs of all skill levels can access courses that dive into several elements of success in the service drive.  

Course topics for automotive will rotate quarterly and include skill building like overcoming objections and upselling, presenting a multipoint inspection, menu presentation, and understanding the psychology of why people buy.  

Motorsports will also run on a quarterly rotation, covering topics like the art of the customer welcome, how to provide updates, presenting a multi-point inspection, and active delivery.

“Fixed Ops plays a crucial role in dealership revenue and customer retention, so it’s important to ensure service advisors are well-equipped,” says Corey Smith, national fixed ops training manager at APCO Holdings. “This training provides a roadmap for service advisors in auto and motorsports to refine their skills and empower every customer interaction.”  

All webinars are multipart, presented over two days, and include lectures, workbooks and role-playing sessions.  

To learn more or register for a class, visit EasyCare's page.