auto dealer in black and red logo
MenuMENU
SearchSEARCH

Expert: Don’t Ask Veterans These 3 Questions

Attorney and former Army officer John Berry advises auto dealers and other business owners to steer clear of three common but highly insensitive questions many ask of military veterans during the hiring process and at the workplace.

November 6, 2019
Expert: Don’t Ask Veterans These 3 Questions

Spouses Danielle and Chris Swihart served together in the U.S. Army’s Military Police Corps. Attorney and retired Army officer John Berry urges hiring managers and coworkers to avoid asking veterans questions that could be perceived as disrespectful or cause discomfort.

Photo by U.S. Fish and Wildlife Service via Flickr

3 min to read


LINCOLN, Neb. — In deference to the Veteran’s Day holiday, retired Army Lieut. Col. John Berry, now a military veterans rights attorney and the CEO of Berry Law Firm , has released a list of three questions often asked of military veterans during job interviews and by coworkers and why each — whatever the intention — is better left unasked.

At the top of Berry’s list is “Do you have PTSD?” The Americans With Disabilities Act strictly forbids any inquiry into an interviewee’s mental health before a job offer is made, Berry writes, and it’s “just disrespectful” to ask whether a veteran has post-traumatic stress disorder.

“The veteran will likely think they’re being stigmatized and labeled as ‘damaged goods’ in some way or regarded as a stereotypical ‘unstable veteran,’ which will make it difficult to establish trust, a healthy rapport and a sustainable professional relationship ongoing,” he adds.

Read: N.C. Dealer Refuses to Lower Giant American Flag

“Have you ever killed anyone?” can be offensive or disconcerting to veterans who have killed an enemy and equally objectionable to those who have not but did serve bravely.

“Most veterans who served in combat don’t want to discuss the details of their military service with a civilian, whether it be a boss or workplace counterpart. … The notion of taking another human being’s life in the line of duty is a highly sensitive and emotion-evoking topic that demands the utmost courtesy of privacy,” Berry explains.

Similarly, “Have you ever been shot?” divides veterans into two groups, neither of which is likely to enjoy answering.

“While the veteran may not have a current disability from an injury, you don’t want to take the chance of touching on what could be deep-seeded emotional wounds and traumatic memories of physical distress that may have been difficult to come to terms with,” Berry writes. “Furthermore, the veteran who was not in combat is likely proud of his or her accomplishments in the military, and, whether or not they’ve engaged in gunfire and/or been hit, may perceive the comment as belittling.”

“If you get the chance to hire a veteran, don’t mess up what can be a hugely fruitful and rewarding engagement by saying something distasteful — or downright stupid.”

Berry also advises auto dealers and other business owners to foster a culture of respect, avoiding combat references, bad-mouthing military conflicts, and the belittlement of any military branch. Instead, he suggests asking how long the veteran served, how they selected their branch, or whether they come from a military family.

“Veterans are some of the hardest working, dedicated, and loyal employees you could ever hope to hire ... I know, because I have hired dozens of them on my team,” Berry notes. “In fact, they are the most important asset in my company. If you get the chance to hire a veteran, don’t mess up what can be a hugely fruitful and rewarding engagement by saying something distasteful — or downright stupid. As a hiring manager or a colleague, you can establish camaraderie with veteran coworkers by being [a] mindful and respectful person, and the vet will undoubtedly ‘cover your six’ no matter what challenges come your way.”

Read: DOJ Settles Nissan Captive Case for $3M

More Dealer Ops

Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
DigitalApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Ad Loading...
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →
Ad Loading...
Graphic for July 15, 2025 webinar “Driving Directions to Your Secure Auto Destination,” listing vehicle theft, vandalism, insurance losses, and other security risks with a laptop meeting image.
Dealer Opsby StaffAugust 14, 2025

Webinar Gives Driving Directions for Vehicle Security

Free on-demand session shares solutions for securing vehicle storage and parking facilities.

Read More →