auto dealer in black and red logo
MenuMENU
SearchSEARCH

Fixed-Ops Revenue Rising

People keeping vehicles longer and driving more miles is increasing parts and service needs.

March 2, 2023
Fixed-Ops Revenue Rising

Customers keeping vehicles longer is driving increased parts & service revenue.

IMAGE: Pexels/Malte Luk

2 min to read


Parts-and-service revenue is on the rise, reported six publicly traded new-vehicle groups in the fourth quarter and year-over-year for 2022.

The groups combined reported same-store parts-and-service revenue of $12.7 billion last year, an increase of 10.5% year-over-year. For the fourth quarter, the companies reported $3.4 billion in same-store parts-and-service revenue, up 9.1%.

“We expect continued growth throughout 2023” in fixed operations, Chris Holzshu, chief operating officer of Lithia & Driveway Motors, said in a conference call to announce fourth-quarter and full-year 2022 results.

Holzshu noted that the average age of vehicles has increased, as people now keep their vehicles longer.

Lithia reported same-store service, body and parts revenue of $642.7 million for the fourth quarter, an increase of 8.5%. Service, body and parts revenue increased an estimated $2.2 billion for the full year, up 9.8% compared to 2021.

AutoNation reported $1 billion, or a 7.2% increase, in same-store parts-and-service revenue for the fourth quarter and $4 billion for the year, up 8.8% year-over-year.

AutoNation Inc. CEO Michael Manley in a separate conference call also cited the rise in customer miles.

“I think it really reflects the fact that there have been more miles driven,” Manley said. “There’s a direct correlation between miles driven and expense to keep the vehicles on the road safely.”

Sonic Automotive, Charlotte, N.C., reported same-store parts, service and collision repair revenue of $404.8 million for the fourth quarter, up 16.9%, and $1.6 billion for the year, up 18.5%.

Sonic’s figures are for its franchised segment, not its Echo Park used-only stores. Sonic Automotive President Jeff Dyke said he expects “mid- to high-, single-digit growth, if not a little better,” in fixed operations for 2023.

“We saw 12% growth, I think, in January,” Dyke said in an earnings call. “It should be a fantastic year, from a fixed (operations) perspective.”

Asbury Automotive Group of Duluth, Ga.; Group 1 Automotive, Houston, Texas; and Penske Automotive Group, Bloomfield Hills, Mich.; reported similar increases for fourth-quarter and full-year fixed-operations revenues earlier this year.

Statistics from the Federal Highway Administration show miles traveled are on the rise. The organization estimates vehicle miles traveled on U.S. roads and highways was about three trillion from January through November 2022. Though miles traveled were up just 1.2% from 2021, they increased 12.4% over 2020.

Vehicles are also older. The average age was 11.7 years as of the third quarter of 2022, up from 11.5 years in 2021, according to Experian Automotive.

More vehicles also now fit the 6- to 12-year-old category. In 2022, 99.3 million vehicles were that old, up 6.2% since 2021, Experian Automotive reported.

Combined, those factors will drive increased service needs.


 

 

More Dealer Ops

Auto Dealer Today, Dealer Debrief, 07/15/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceJuly 15, 2026

Dealer Debrief: Defection Data & EV Updates

In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.

Read More →
Two professionals shake hands while exchanging a car key fob beside a vehicle, symbolizing a vehicle sale, lease agreement, or dealership transaction.
SponsoredJuly 8, 2026

How Defection Data is Bridging the Dealership Conversion Gap

Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.

Read More →
Auto Dealer Today, Dealer Debrief, 07/02/2026 with Lauren Lawrence
Dealer Opsby Lauren LawrenceJuly 2, 2026

Dealer Debrief: Where are you losing customers?

In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.

Read More →
Ad Loading...
Auto Dealer Today, Dealer Debrief, 06/25/2026, with Lauren Lawrence
Dealer Opsby Lauren LawrenceJune 26, 2026

Dealer Debrief: Improving Your Inventory Management

In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.

Read More →
group of people standing in a circle holding puzzle pieces together
Dealer OpsJune 1, 2026

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins

A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.

Read More →
Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

What Market Timing Mistakes Mean for Your Reinsurance Program

When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.

Read More →
Ad Loading...
two cars on a billboard, No Hidden Fees
ComplianceMay 1, 2026

Dealer Ads and the FTC

The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.

Read More →
Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
Dealer OpsApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Ad Loading...
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →