auto dealer in black and red logo
MenuMENU
SearchSEARCH

IHS Markit Awards General Motors With Top Customer Loyalty Award

During IHS Markit’s 21st annual Automotive Loyalty Awards, the company recognized automakers who have displayed excellent levels of customer loyalty. In total, the awards show recognized winners in more than 30 categories.

by Staff
January 11, 2017
2 min to read


DETROIT — During IHS Markit’s 21st annual Automotive Loyalty Awards, the company recognized automakers who have displayed excellent levels of customer loyalty from various demographics. In total, the awards show recognized winners in more than 30 categories.

Two of the night's winners included General Motors, which took home the show’s top award, “Overall Loyalty to Manufacturer,” and Ford, which took home the “Overall Loyalty to Make” award.

”We are proud to recognize so many loyalty leaders in the automotive industry,” said Joe LaFeir, senior vice president, automotive for IHS Markit. “Our Automotive Loyalty Awards program highlights the ongoing successes of automakers and brands that continue to win back customers in this hyper-competitive environment. We commend those that are working to improve their efforts in this area.”

The Automotive Loyalty Awards, IHS Markit stated, are the industry’s only fact-based awards of its kind. Automotive manufacturers and brands were recognized for superior customer retention and conquest efforts during the 2016 model year.

According to IHS Markit analysis, there were 17.5 million new-vehicle registrations during the 2016 model year. Out of that, 52.8% of customers returned to market to purchase from the same make they already owned. This, the company added, represents a record loyalty rate and a 1.3% year-over-year increase in customer loyalty.

The Ford brand was also honored with the ethnic loyalty to make award for displaying the highest level of loyalty from all ethnic groups combined. Toyota received an award for loyalty success with Hispanic consumers and Mercedes-Benz received the award for highest loyalty among Asian consumers.

For a full list of winners, click here

Originally posted on F&I and Showroom

More Training

Photo of male mechanic next to car with open hood
Trainingby StaffJuly 8, 2026

ASE Gets $25 Million for Tech Apprenticeships

The four-year U.S. Department of Labor initiative pays for employers to hire and keep new auto, collision and truck technicians to grow the workforce.

Read More →
inside car dealership, text box Turn Losses into Learning, Auto Dealer Today
TrainingJuly 1, 2026

The Hidden Leaks

Data show where automotive dealers are losing buyers before the sale and how they can effectively stem the tide to increase business.

Read More →
men sitting at tables taking a class
Trainingby StaffMay 18, 2026

ASE Developing ADAS Calibration Credential

The National Institute of Automotive Excellence said its intent with the new technician program is to prioritize practical application and operational understanding over deep electrical diagnostics.

Read More →
Ad Loading...
Automotive Aftermarket Scholarships Central logo over a background of a technician working under a vehicle hood.
Trainingby StaffJanuary 23, 2026

Apply by March 31 for Automotive Scholarships

UAF is accepting applications for more than $900,000 in automotive and heavy-duty scholarships for the 2026-27 school year.

Read More →
RockED and TruVideo graphic promoting a video inspection certification program for automotive students.
Trainingby StaffJanuary 15, 2026

Combatting the Technician Shortage

RockED and TruVideo have launched a free video inspection certification for automotive schools.

Read More →
Trainingby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
Ad Loading...
Graphic showing the DealerPRO Training and APCO Holdings logos alongside a headshot of Courtney Hoffman, President and Chief Revenue Officer of APCO Holdings.
Trainingby StaffSeptember 19, 2025

APCO Holdings Acquires DealerPRO Training

The addition expands company's footprint in fixed ops training

Read More →
Trainingby StaffSeptember 8, 2025

Auto Dealership Training Program Expands

Protective Asset Protection offering is AI-driven.

Read More →
Trainingby StaffOctober 25, 2024

ASE Offers Free Vehicle-Fluids Webinar

Class will share updates on lubricant and filtration technologies in newer models.

Read More →
Ad Loading...
Trainingby StaffOctober 23, 2024

New ADAS Certification Announced

ASE training is intended to help service departments, shops optimize repair opportunities, customer confidence.

Read More →