auto dealer in black and red logo
MenuMENU
SearchSEARCH

Indiana Dealer Reaches Settlement Regarding Doc Fees

Jeff Wyler Clarksville will repay more than 4,000 customers who paid a document fee the state attorney general said violated Indiana’s Motor Vehicle Dealer Unfair Practices Act.

by Alexis Tucker
November 10, 2015
2 min to read


CLARKSVILLE, Ind. — Auto dealer Jeff Wyler Clarksville has reached an agreement with the Indiana Attorney General’s Office to settle charges that his dealership violated Indiana’s Motor Vehicle Dealer Unfair Practices Act by charging car buyers unfair processing fees.

Under this act, auto dealers cannot require someone who is purchasing a motor vehicle to pay a document preparation fee unless the fee accurately reflects expenses incurred for the preparation of documents and was negotiated by and disclosed to the customer.

The Indiana regulator charged that Jeff Wyler Clarksville regularly charged car buyers a processing or document preparation fee of $479, which is much higher than the actual costs the company could possibly incur in preparing documents.

Approximately 4,400 former customers who purchased vehicles from the dealer over the past two years will receive a refund of $142 over the next several months, adding up to a total restitution amount of $624,800. The dealer also agreed to no longer charge document preparation fees over $200.

“Hoosiers file complaints with my office about auto sales more often than any other purchase,” Indiana Attorney General Greg Zoeller said. “Indiana law has certain protections in place to help safeguard consumers when purchasing cars, including a statute that prevents auto dealers from tacking on unnecessary and inflated fees that are often disguised to the customer.”

Under the settlement terms, Jeff Wyler Clarksville must mail half of the restitution payments to customers within six months of the signed agreement and the other half within the next six months. The company must also report the full list of eligible consumers to the attorney general’s office.

More F&I

Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
F&Iby Lauren LawrenceFebruary 27, 2026

Price Driving Insurance Churn

Over half of insurance holders ages 18 to 29 reported to be 'somewhat' likely to change providers in the next 90 days, according to CivicScience, which found that interest was lower among older age groups.

Read More →
Ad Loading...
StoneEagle logo beside a headshot of Cindy Allen, CEO, on a pink background with a stylized upward-trending chart.
Industryby StaffDecember 5, 2025

EV Surge Shows AI Steadied Softer Q3

StoneEagleData reveals the gross reality behind the rise in EV leasing and the steady role F&I offices played.

Read More →
Two people signing auto insurance paperwork
Industryby Lauren LawrenceNovember 26, 2025

Auto Insurance Rates Dip

Insurers are shifting their focus from raising rates to customer satisfaction.

Read More →
F&Iby Hannah MitchellNovember 11, 2025

Autos With the Lowest Insurance Costs

Ranking intuitive in many ways, but there are many factors

Read More →
Ad Loading...
F&Iby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
IndustryJuly 23, 2025

5 Industry Legends Join F&I Hall of Fame

The second annual induction recognized luminaries who helped advance F&I training, production, compliance, agency-building and product development.

Read More →
Ad Loading...
F&Iby StaffMay 21, 2025

Auto Insurance Shopping Stays Brisk

One segment is looking around more for better rates, signaling a market shift, report says.

Read More →