New Ebook “Key Secrets to Customer Pay Success”

 Mobile Productivity, Inc., (MPi) (www.mpifix.com) a leading provider of profitability tools for auto dealer service departments, today announced the release of a new eBook, “Key Secrets to Customer Pay Success”.  A growing number of auto dealerships are embracing the challenge of improving their customer pay business in a down economy. The eBook highlights how these dealers are using technology and improved processes to help implement a world class inspection process that is driving fixed operations profits.  The MPi eBook, “Key Secrets to Customer Pay Success,” can be downloaded for free at the Mobile Productivity, Inc, Web site:http//www.mpifix.com/News/files/2010/MPi_eBook.pdf

“Baseball great Yogi Berra once said, ‘The future ain’t what it used to be.’ I couldn’t agree more. Today’s economy puts greater pressure on fixed operations departments to perform at “world class” levels. This eBook offers a wealth of insights and how-to best practices to help you get there,” commented David Boyle, President and COO of MPi.

“Key Secrets to Customer Pay Success,” highlights how dealers are using technology and improved processes to help:

    •   Ensure thorough inspections of at least 90 percent of the vehicles entering the service department
    •   Generate an average $130 or more incremental customer pay work per vehicle and RO
    •   Boost “Declined Services” come-backs by 25 to 35 percent
    •   Improve fixed coverage, retain customer loyalty, and create more effective and satisfied advisors and technicians
    •   Protect the dealership’s  good name and mitigate risk by documenting every completed and declined service/safety recommendations

About MPi:
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5/28/10