LONG BEACH, Calif. — Dealership software provider myKaarma announced the launch of service@home, a new solution designed to allow auto dealers deliver exceptional customer service to anyone unable to visit the dealership for their service needs.

myKaarma’s service@home extends its products capabilities beyond a dealer’s service department doors, a critical adaptation to new expectations set by companies like Amazon, Uber, Google, and Costco, said myKaarma CEO Ujj Nath.

“Using our service@home technology provides auto dealer customers with the simplicity of getting walkarounds) with pickup and delivery features. service@home offers customers the option to have the service department pick up their vehicle and bring it back for service without disrupting their daily schedule. It’s a simple transparent process for the customer and the service department,” Nath said.

After a customer makes an appointment, a driver is dispatched to pick up the customer’s vehicle at the time and location they requested. The service@home platform live tracks the driver’s route, which can be viewed by both the dealership and the customer. Once the driver is at the pickup place, they conduct a video walkaround to confirm the condition of the vehicle. The driver then returns the vehicle to the dealership where the RO is opened. Customers are notified when the service is completed and can choose to pay online or when their vehicle is returned, all according to the announcement.

“Today the vehicle drop-off and pick-up process at dealerships is very archaic,” Nath said. “Customers want convenience and transparency based on their busy schedules and how they want to do business in the digital age. service@home from myKaarma solves these pain points while increasing customer satisfaction and revenues for your dealership.”

Visit myKaarma at Booth 6459W at NADA Show 2019.