auto dealer in black and red logo
MenuMENU
SearchSEARCH

Santander Agrees to $26 Million Settlement

Santander Consumer USA will pay $26 million to settle charges brought by the attorneys general of Delaware and Massachusetts.

by Staff
March 29, 2017
Santander Agrees to $26 Million Settlement

 

3 min to read


Santander Consumer USA will pay $26 million to settle allegations resulting from a joint investigation conducted by the attorneys general of Delaware and Massachusetts. Photo by FoUTASportscaster

DALLAS — Santander Consumer USA has agreed to pay a total of $26 million to settle charges the company’s auto finance division violated consumer protection laws in the State of Delaware and the Commonwealth of Massachusetts.

The agreement is the result of a joint investigation conducted by the offices of Delaware Attorney General Matt Denn and Massachusetts Attorney General Maura Healey. In a statement, Healey said the investigation revealed Santander financed subprime car buyers without a “reasonable basis to believe” they would be repaid as agreed, and that Santander was aware dealers submitted credit applications that included incorrect or inflated incomes.

“We found that Santander, a leading player in the business of packaging and reselling subprime auto loans, funded unfair and unaffordable auto loans for more than 2,000 Massachusetts residents,” Healey said. “This first-in-the-nation settlement relating to subprime auto loan funding will provide relief to thousands of car buyers in Massachusetts and prevent these practices from being used against our residents.”

In a separate statement, Denn added, in part, “We are pleased that this settlement results in significant consumer relief and provisions that will prevent similar misconduct in the future. We will continue to pursue investigations in this area to ensure that Delaware consumers receive a fair deal when they are extended credit to finance a purchase.”

In an email sent to F&I and Showroom, a Santander spokesman described the agreement as “voluntary” and neither admitted nor denied the allegations put forth by the attorneys general. The spokesman said the investigation was limited to “past dealer management and underwriting practices” from 2009 to 2014, and that the company relied upon information submitted by dealers and customers to make financing decisions.

“We are pleased to put this matter behind us so we can move forward and continue to focus on serving our customers. Santander Consumer is totally committed to treating customers fairly. In the last 18 months, our new management team has taken significant steps to strengthen our business practices and controls,” the spokesman said. “Today’s voluntary agreement with the attorneys general of Delaware and Massachusetts, which resolves an investigation dating back several years, is another important step forward in that process. We will continue to strengthen our business controls and dealer management program while ensuring that we are focusing on best-in-class consumer practices.”

The U.S. Department of Justice is also investigating the matter.

This is the second settlement Santander has reached with the Massachusettes regulator. In November 2015, the attorney general brought action against the finance source for funding of loans that allegedly included GAP, causing the cost of the loans to exceed the state usury limit. Santander paid $5.4 million in loan relief and payments to the state to resolve those allegations.

Topics:Dealer Ops

Originally posted on F&I and Showroom

More F&I

Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Ad Loading...
F&Iby Lauren LawrenceFebruary 27, 2026

Price Driving Insurance Churn

Over half of insurance holders ages 18 to 29 reported to be 'somewhat' likely to change providers in the next 90 days, according to CivicScience, which found that interest was lower among older age groups.

Read More →
StoneEagle logo beside a headshot of Cindy Allen, CEO, on a pink background with a stylized upward-trending chart.
Industryby StaffDecember 5, 2025

EV Surge Shows AI Steadied Softer Q3

StoneEagleData reveals the gross reality behind the rise in EV leasing and the steady role F&I offices played.

Read More →
Two people signing auto insurance paperwork
Industryby Lauren LawrenceNovember 26, 2025

Auto Insurance Rates Dip

Insurers are shifting their focus from raising rates to customer satisfaction.

Read More →
Ad Loading...
F&Iby Hannah MitchellNovember 11, 2025

Autos With the Lowest Insurance Costs

Ranking intuitive in many ways, but there are many factors

Read More →
F&Iby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Ad Loading...
IndustryJuly 23, 2025

5 Industry Legends Join F&I Hall of Fame

The second annual induction recognized luminaries who helped advance F&I training, production, compliance, agency-building and product development.

Read More →