SMART Payment Plan Appoints Compliance Officer
Jackson Bigham has been named chief compliance officer of SMART Payment Plan. In that role, he will be responsible for managing SMART’s state and federal regulatory compliance and regulatory reporting.

AUSTIN, Texas — SMART Payment Plan has announced the appointment of Jackson Bigham as its chief compliance officer. Jackson will be responsible for managing SMART’s state and federal regulatory compliance, regulatory reporting and all legal and compliance activities.
“Jackson’s role at SMART will fully utilize his deep understanding and experience in complex compliance and consumer protection matters,” said David Engelman, CEO. “In today's regulatory environment, it's important to have a knowledgeable and independent Chief Compliance Officer to oversee all consumer matters and to interact with state and federal regulators.
"…It is not enough to provide exceptional customer service and have high ethics and values in serving our customers,” he added. “We must also demonstrate and prove the same level of commitment to satisfying regulators at the state and federal level who often focus on other details. In light of the financial sector’s increasingly demanding compliance and regulatory nature, SMART Payment Plan considers the appointment of Jackson Bigham timely and value-added.”
Bigham has ten years of experience working with the Federal Trade Commission and state Attorney Generals in prosecuting consumer protection claims. He was previously a consumer law and anti-trust attorney at Morrison Sund.
Originally posted on F&I and Showroom
More Dealer Ops

Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
Read More →
How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
Read More →
Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
Read More →
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
Read More →
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
