REDWOOD CITY, Calif. — Xtime announced the launch of Service Tracker, a new feature designed to help auto dealers close the communication gap between customers and staff while enhancing trust and loyalty by offering mobile access to real-time vehicle status updates.

Executives said the new tool offers the same level of on-demand convenience consumers have come to expect from service providers of every kind.

“As service revenue continues to play an increasingly dominant role in dealership gross profits — 49.6%, according to NADA Data 2018 — Xtime’s Service Tracker provides the advantage necessary for dealers to compete in a crowded market,” said Tracy Fred, vice president and general manager for Xtime. “Service Tracker’s core purpose is to bring trust, communication and transparency to the automotive service industry and ultimately, to keep dealers and their customers happy.”