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J.D. Power: Lender Availability, Responsiveness Drive Satisfaction

J.D. Power: Lender Availability, Responsiveness Drive Satisfaction

Big winners in the firm’s 2018 U.S Dealer Financing Satisfaction Study include Mercedes-Benz Financial Services in the Captive Luxury Segment, Volkswagen Credit in the Captive Mass Market segment, Citizens One Auto Finance in the Noncaptive category, and TD Auto Finance in Floorplan.

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TFS President and CEO Mike Groff to Retire; Successor Named

Mike Groff, Toyota Motor Credit Corp.'s president and CEO, will retire on Aug. 31.

Mike Groff was employee No. 7 when he joined a fledgling Toyota Motor Credit Corp in 1983. The captive’s president and CEO will retire on Aug. 31. Replacing him is Mark Templin, who has served as chairman of Toyota Motor Credit Corp.’s board of directors since May 2016.

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