
Despite the increasing popularity of online auctions, dealers still find a lot of value in attending brick-and-mortar auctions. Used car buyers can’t exactly kick the tires and listen to the engines of potential inventory with a mouse or keyboard. However, after spiking last year at 113.9, the group average took a significant dip of about 15 points this year to 98.7.
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While the average score in the Subprime Credit Finance category was down slightly, two award-winners from last year’s awards returned with improved scores. The Diamond Award winner, Regional Acceptance, scored a 125.7, which is notable for two reasons...
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As great dealers know, financing is all about relationships. With the changes in the market over the past year, it seems that many dealers are turning more to sources a little closer to home like local banks and credit unions. The exception to that trend is reflected in BB&T’s receipt of the Diamond Award for the second consecutive year.
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Apparently, dealers representing top import manufacturers are quite satisfied with their captives, as the top two companies in this category received the second- and third-highest scores in the entire Dealers’ Choice Awards and improved their scores by about 22 points each.
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This year, only two companies scored high enough to win an award in the Service Contracts – Reinsurance category, and there was quite a point spread between the award-winning companies and the group average.
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Dealers who voted in this category were happier than most, with a group average just shy of 113. CNA National, a Triple Diamond Award winner, took home the Diamond Award for the sixth consecutive year, posting the highest score ever in this category—a 141.5. Also, CNA National was the only returning company in the top three in this category.
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Over the past few years, the Desking Software category has been dominated by the same three companies. DealerTrack has won an award in this category every year since 2007 and took home the Diamond Award for 2010, after two back-to-back Platinum Awards in ‘08 and ‘09.
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Last year, KainAutomotive.com received the highest score ever in any category (150.8). Amazingly, the Triple Diamond Award winner beat its own record by over five points and now has the highest score of any provider in the six-year history of the Dealers’ Choice Awards (156).
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Similar to the Sales Trainer category, the F&I Trainer category has had a regular winner since the awards began. For the sixth consecutive year United Development Systems (UDS) has won the Diamond Award, scoring its highest score yet this year with 132.7 (more than 18 points higher than the group average) and maintaining its Triple Diamond status.
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Only two companies scored high enough to beat the group average this year, and both were in the top spots in last year’s awards.
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