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Customers want F&I managers who are involved and interested and can provide valuable insight, not ones who deliver a one-sided sales pitch and don't pay attention to the customer's individual needs.
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Basic approaches to sales will drive success in 2024, say F&I experts.
Read More →Customers just want the facts, so elaboration is best left off the desk. Listening and other skills will get you further down the road to product sales.
Read More →A roadmap for engaging stakeholders in ways that leave them feeling served.
Read More →Small tweaks to your approach can transform a customer from resistant to receptive.
Read More →Building a cooperative culture and avoiding isolating important business segments will boost sales.
Read More →Your approach and timing with customers can make all the difference.
Read More →It’s time for your F&I products to join the digital narrative.
Read More →Experts say that side of the business must adapt to a process forever changed by the Covid era.
Read More →Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and protection products.
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