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An Ally/Harris survey of U.S. consumers found only 21% had purchased a vehicle service contract, propelling their average five-year maintenance and repair costs to nearly $2,000.
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Mazda has attempted to cancel its franchise agreement with a Texas dealer for failing to complete Takata airbag recall orders. The matter will be decided in a hearing ordered by state regulators.
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Manufacturers can’t resist any opportunity to put their hand in the dealer’s wallet, but a recent lawsuit proves the consequences of any incursion on your factory’s business can be dire.
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A former dealership employee was accused of systematically scrapping nearly $250,000 worth of catalytic converters and selling them to a recycling center for pennies on the dollar.
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A new integration between Auto/Mate Dealership System and Armatus Dealer Upfit was designed to boost warranty parts gross profits for auto dealers using Auto/Mate’s DMS.
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Vehicle subscription services are gaining momentum, forcing dealers and OEMs to adjust to a new way of selling and servicing cars. Expert offers five likely outcomes and how you can capitalize.
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Affinitiv has released ‘Razor and Razor Blade Model,’ a new whitepaper designed to offer guidance to dealers concerned about sustaining profitability while sales and front-end margins decline.
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NIADA has added service department finance source EasyPay Finance as a national member benefit partner.
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Manheim has launched an apprentice program designed to address the nationwide shortage of skilled auto technicians.
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Xtime’s new Service Tracker feature was designed to provide real-time updates to fixed ops personnel and customers while injecting trust and transparency into maintenance and repair processes.
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